Receiving Your Item
Faulty Products or Missing Parts
We are happy to replace or refund faulty goods and aim to resolve any issue quickly and to your satisfaction.
If goods arrive defective you have up to 7 days from date of receipt to contact us. Items must be returned in their original and unused condition.
In case of missing parts, please notify us the same day you receive the product.
You agree to pay for the return shipping, however, we are happy to reimburse your postage costs on verification of the fault.
Authorisation
All returns must be authorised. In the unlikely event that you need to return an item, please email us for an authorisation code. This must be clearly stated on your parcel. Please note that we cannot accept any returns that have not been issued with this number.
Feedbacks
As most people are aware, eBay operates on a feedback system which is crucial for establishing trust between buyers and sellers alike. We always leave positive feedback for our valued customers and hope that if you’re happy with your purchase and the service you received that you will do the same for us.
Buyers are now also able to rate sellers in a more detailed manner using the Detailed Seller Rating tool. This is a 5 star rating system which lets you score us on the following areas:
The DSR (Detailed Seller Rating) is a system based on stars for you to rate your shopping experience in the following areas:
- Communication
- Item as described
- Dispatch time
- Shipping and handling fees
Your rating should be left on the Leave Feedback page at the same time that you leave normal feedback.
We want you to be completely happy with your transaction and purchase so if you do have an issue with your sale, please contact us BEFORE leaving feedback so we can put the problem right for you.